Vonnie Amv

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Leaks like a sibb...

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ARE Truck Caps - Leaks like a sibb...
ARE Truck Caps - Leaks like a sibb... - Image 2
ARE Truck Caps - Leaks like a sibb... - Image 3
If you own a 3rd gen Toyota Tacoma this camper shell leaks due to its poor design. The Tacoma bed has the back wall towards cab 1/8 inch higher, I would've hoped when making these toppers that would've been addressed. Instead I had to remove topper and fiddle with sealing it, nothing a owner of a brand new ARE topper should have to do.
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Pros:
  • Nice finish
Cons:
  • Poor fit

Preferred solution: Price reduction

User's recommendation: Skip this topper if one owns a Toyota Tacoma. If you do buy one, make sure you're there during installation keeping a eye on things.

Brian M Gsi

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Verified Reviewer

Long delivery and shoddy workmanship

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I ordered a DCU for my 2022 Tundra August 10/22. It arrived at my dealer mid December. Had it placed on the truck January 13/23, didnt fit properly. Beginning of March ARE agreed to remake the cap. June 5/23 went to have the remade cap installed, it was not built square and the paint didnt match the truck. Dealer supposedly sent the cap back to ARE but when I went to have it installed July 31/23 - SURPRISE! - same cap. I will never purchase anything again from ARE or Action Truck.
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Cons:
  • Very poor workmanship

Preferred solution: Price reduction

User's recommendation: Go elsewhere

Jerie Xrn
map-marker Albertville, Minnesota

Topper leaks in numerous places. horrible design/or build flaw?

ARE Truck Caps - Topper leaks in numerous places. horrible design/or build flaw?
ARE Truck Caps - Topper leaks in numerous places. horrible design/or build flaw? - Image 2
Topper leaks at tailgate/ topper transitions. And front window. Am i missing something about the design here. Did they leave something out?
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User's recommendation: Do Not Purchase an ARE topper

Harry A Mrv

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Verified Reviewer

To warn others away from a poor product with horrible customer service

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ARE Truck Caps - To warn others away from a poor product with horrible customer service

purchased in 12/2020 for Ram Rebel. once installed I noticed it had a 1 inch gap between the bulkhead of the truck and the front of the cx revo.

the installing dealer crammed a lot of rubber weatherstripping in the area to take up the space. complaints were addressed by cramming more weatherstripping around the joint between the cap and truck. with the winter rains it leaked profusely into the bed of the truck. complaints and warranty requests to ARE were met with unanswered emails, unanswered phone messages and endless delays.

installing dealer said they would have new cap made but that never happened. all ARE would do is send cheap patch up parts to try and plug spaces to hopefully avoid further liability for replacement. 3 years later and after the last repair this summer, the leaks are worse than ever.

cap looks nice and appears to fit truck from the outside but wet weather makes it obvious it doesn't. I can't recommend this cap or ARE as a responsible, ethical, consumer friendly, aftermarket manufacturer

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Pros:
  • Visually appealing
Cons:
  • Latches
  • Struts
  • Poor quality hinges

Preferred solution: exchange for canopy that fits

User's recommendation: do not purchase this truck cap or any products from ARE that you think might require warranty service

James S Nug

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Verified Reviewer

Status of cap being built for me

I talked to your customer service a week ago and they said to call back today to get the status of the That you were manufacturing for me. We are going on a four month trip on November 20. Im very concerned about having the camp before we leave.
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Don L Uhy

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Verified Reviewer
| map-marker Minneapolis, Minnesota

Poor customer service

Back latch Handle leak's rain, and the dealership won't do anything about it, purchased 10/27/21 country side covers
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Don L Uhy

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Verified Reviewer
| map-marker Minneapolis, Minnesota

Received my topper and it rubbed on my cab of truck cab light, was told to put paint on the rubbed off coating on topper. Also it leaks at the door handle.

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Back latch Handel leak's rain, and the dealership won't do anything about it, purchased 10/27/21 country side covers
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User's recommendation: At time of purchasing ask if it doesn’t fit correctly what will the dealership do about it

Anonymous
map-marker Salt Lake City, Utah

ARE truck toppers

My truck is a 2006 chevrolet Silverado 1500hd with 88,000 miles, parked in the shade, I bought my A.R.E TOPPER from Jordan camper in Midvale utah,2015.the clear coat is peeling, i was told to send pictures in. Did that I had to call them 4 days latter, he's like oh I seen the email a few days ago, I'm like thinking why did you not call me?

He said they won't honor their lifetime warranty against peeling and fading. I asked so what do I do the guy said good luck. Really you sold you won't lift a finger wow well no luck at ARE TOPPERS.

They said I neglected it what a truck that's 19 years old that looks brand new except for my shell clear coat peeling. Help any idea?

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User's recommendation: Don't do it

Bill O Gdg

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Verified Buyer
|

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Verified Reviewer

Questionable ! ARE CX Revo

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Updated by user Apr 26, 2023

They have caller ID they could care less.The original owner who built the business has probably passed the business to his kids who could care less about customer's and repeat business.I could only imagine how they would look at the Product and say it's ready to send...

Original review Mar 27, 2023
We'll i have purchased several truck Caps in my 60 years of age. This would be the most Expensive !

I have had sliding cab windows before but this one opens 8" out of 12" not very usable. I have been trying to push the gray felt liner tight against the interior of the shell with the factory installation being a bit rough a few place's where the installer was not paying attention or not trained properly places where you can see the gray fiber glass missing felt pretty rough for finish work.the butyl rubber used to install side windows was inside the frame using to much rubber. The Exterior Tri Coat Color looks Great ! The Clear Coat RUNS do not look so good up close.

I'm a Carpenter by trade this would be Considered Rough Framing on a scale my cap is a 7 out of 10 Quality Control would be Recommend !

it only takes a few bad apples to spoil the rest ! A Nice Product needing some attention
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Pros:
  • Back glass
Cons:
  • Heavy butyl rubber exposure
  • 12 inch sliding cab window opens 8 inch
  • Felt liner not tight against the shell and not a clean finish

Preferred solution: When spending $3.500. There should be No Problem !

User's recommendation: Expensive

Bryan B Fpp

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Verified Buyer
|

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Verified Reviewer
| map-marker Sandy, Oregon

2022 ARE cap all windows LEAK

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ARE Truck Caps - 2022 ARE cap all windows LEAK
ARE Truck Caps - 2022 ARE cap all windows LEAK - Image 2
$3,400 cap that leaks like a sieve.:( :(. :( ,,,..,.,,,Pure garbage- a waste of money - no help from manufacturer via phone or email
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User's recommendation: Don’t buy ARE products

Allen Qeo
map-marker Los Angeles, California

Poor quality product and customer service.

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Years ago I pulled one of these out of a junkyard (2001) and it was great, put it on three trucks and I liked it to the point that I wouldn't buy a used truck newer than 2004 because the cap wouldn't fit. Then I had to get a new one for my 2022 Tacoma, and this company isn't making them like they used to.

Mechanical parts are now cheap, flimsy, and encased in plastic, the locks are pitifully bad (this is a security based product), and they rarely pick up the phone or answer email. Having paid a little less than $4K and waiting several months, I can safely say that this company delivers nothing but garbage in every possible way.

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User's recommendation: Don't buy this product.

Glenn L Kym

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Verified Reviewer
| map-marker Elsterwerda, Brandenburg

Poor workmanship Quality control !!!

ARE Truck Caps - Poor workmanship Quality control !!!
ARE Truck Caps - Poor workmanship Quality control !!! - Image 2
ARE Truck Caps - Poor workmanship Quality control !!! - Image 3
ARE Truck Caps - Poor workmanship Quality control !!! - Image 4
Original review Feb 07, 2023
Delivered with 2 scratches and a fiberglass blem. Also switch bracket has bent and switch was broken. And went to open window and they ran a screw so latch won't lock. So today I took a better look & noticed 5 window screws missed the frame and were in the window channel.But Gee wiz why and what should expect any thing else!!!
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Pros:
  • Look great
Cons:
  • Quality control

Preferred solution: Price reduction

User's recommendation: Go over everything. It's your hard earned money !!!!

Anonymous
map-marker San Jose, California

Leaky camper shell

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I had my ARE camper shell installed in Santa Rosa at truck tops USA. I love the camper shell The problem I have is that it continues to leak.

Unfortunately it's soaked and destroyed my bedkit. I'm going to take it back this Thursday at 3:30 p.m. for my fifth time. When I call them to set up an appointment they acted like I was a nuisance.

I really wish it wasn't like that because I do love the camper shell.

They also left some screws out of the window sill on the bottom of my truck bed and tape the electrical connections with masking tape. Please contact me and advise me what options I may have as I have little confidence that they are going to fix the problem this time.

Thank you so much

Chris

PS every time I call the customer service number it just says operator 2936 is busy and I can't get through to anyone.

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User's recommendation: I've been trying to reach a r e for a month and just can't seem to get anyone to contact me back

1 comment
Guest

ARE will Not answer anything once they Know that your unhappy with there Poor attempt to Compete with the Big Boys i would guess by the workmanship alcohol or drugs is the real problem !

Chuck P Apj

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Verified Reviewer

Extreme poor quality

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Revived ARE truck cap finally, 3 months after order. Came in incorrectly, assembled. Dealer returned it. Finally got cap today, four months after ordering. Some options were still missing. Extremely poor quality both in materials and fit/finish. Had to make number of adjustments on latching mechanisms after getting home. Still not secure. Many other defects noted after getting home with it. Expensive price, but cheaply constructed! Quite frankly, its junk! Buyer beware.
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Pros:
  • Styling
Cons:
  • Cheaply constructed

Preferred solution: Full refund

User's recommendation: Do not buy at any price

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Draper, Utah

Minor issues.

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ARE Truck Caps - Minor issues.
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I've had my HD truck cap for a year now and I like it, but the weatherstripping on the one side is being weird, and the tailgate cover on the rear window is cracking on the sides. Not sure what caused the cracking because I've always been super careful with it since I immediately noticed it was probably a weak spot in the design. Otherwise, delivery was super late (costing me money due to the delay). It was odd that the dealer couldn't even tell me a delivery date, instead just telling me to keep checking back with him. How does an operation as large as ARE not have a definitive production schedule?
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1 comment
Viyan Bel

same problem with my are cap door. and i don't even use it my truck.it is a 2017 ram with 7000 miles on it i wash and wax my truck more then i drive it .

Anonymous
map-marker Newark, New Jersey

I ordered 3 From the gentleman down in suffering New York I've been waiting over 9 weeks I'm a pest control operator I've had multiple attempts to have things stolen out of the back of my truck and t

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I have been waiting 9 weeks for the cap to be delivered to the distributor and I feel that's terrible.
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User's recommendation: I will recommend the company that's installing my cap

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